Ordering, Exchanges, Returns

 

Ordering  From Special  Scents

It can be difficult to choose a scent that pleases the olfactory sense enough that it associates with  memories, people, and events.  We try to describe each scent using high, middle and low "notes" of known scents in order to create a viable imagined scent for our client.

If you have a question, please email us.

Before you push that order button on this website, please review your order to make sure these items are what you want.  It is easy to overlook a small detail,

Our orders ship within 5-7 days.  

Free standard shipping on orders over $85. Expidited shipping options are  available.

 

Exchange/Return

Fragrance choice is a personal experience.  Sometimes, the fragrance is not what you expect.  If you chooses to exchange or return  our item within 7 days of the delivery date, we will refund the cost of the returned items, based on the following information:

When you order from Special Scents, we will send you a confirmation email.  When initiating an exchange or return, please reply to this initial email and include your order number.

Identify which item you choose to exchange or return.  Make sure the item is in the original packaging and unused.  The item cannot be melted nor burned.  No COD accepted.

Please mail your exchange/return item to:

Special Scents

14138 Highway 195

Killeen, Texas  76542

 

Incorrect or Damaged Items

Please notify us if you receive the wrong order, if it is damaged or incomplete.  Please notify us within 7 days of delivery date"

Reply to your initial order email and include your order number.

Let us iknow the problem (wrong order, damaged or incomplete order).  Please identify what the missing or dmaged items arel include a picture of the damaged item and the box it came in.

Let us take care of the problem from here.