Ordering, Exchanges, Returns

How to Order

Selecting the perfect scent is a deeply personal experience, often evoking memories, emotions, and meaningful associations. To help you make informed choices, we describe each fragrance using industry-standard scent profiles—top, middle, and base notes—allowing you to envision the complete aromatic experience before purchase.
Questions? Contact us at [email address] for personalized assistance.
Before Checkout: Please review your order carefully to ensure all selections are correct.

Shipping Information

  • Standard Processing Time: 5–7 business days
  • Free Shipping: Orders $85+ (standard delivery within North America)
  • Expedited Options: Available at checkout

Exchange & Return Policy

We understand that fragrance preferences are subjective. If a product doesn't meet your expectations, we offer exchanges and returns within 7 days of delivery under the following conditions:
Eligibility Requirements:
  • Items must be unused, unburned, and in original packaging
  • Candles cannot be melted or burned
  • Soaps must be unopened and unused
Return Process:
  1. Initiate Your Return: Reply to your original order confirmation email with your order number
  2. Specify Items: Clearly identify which product(s) you wish to exchange or return
  3. Ship Items To:
    Special Scents
    14138 Highway 195
    Killeen, TX 76542
  4. Refund Processing: Upon receipt and inspection, we will process your refund for the returned item(s)
Note: COD shipments are not accepted.

________________________________________________________________Incorrect or Damaged Orders

We take great care in packaging and fulfilling every order. However, if you receive an incorrect, damaged, or incomplete shipment, we will resolve the issue promptly.
Reporting Timeline: Please notify us within 7 days of delivery.
How to Report an Issue:
  1. Reply to Your Order Confirmation Email – Include your order number in the subject line
  2. Describe the Issue – Specify whether your order is:
    • Incorrect (wrong items received)
    • Damaged during shipping
    • Incomplete (missing items)
  3. Provide Documentation – Please include:
    • Photo(s) of the damaged or incorrect item(s)
    • Photo of the shipping box and packaging materials
    • List of any missing items
  4. We'll Handle the Rest – Our team will review your claim and provide a resolution, which may include replacement items or a full refund.
Our Commitment: Customer satisfaction is our priority. We will work quickly to make things right.